Terms and Conditions

About Us

Hercules Wine Warehouse Ltd (HWW) are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us by visiting our contact page.

Our contact details:

Hercules Wine Warehouse
6 New Street, Sandwich, Kent CT13 9AB

Phone: 01304 617100 
Email: mail@herculeswines.co.uk

Legal Ordering Age

Hercules Wine Warehouse will not sell to anyone under the legal drinking age of 18 years. We reserve the right to ask for a form of ID from the Customer at the time of delivery to confirm they are aged 18 years or over.

This site is for the use of persons aged 18 years and over. No contract shall exist between us and anyone under 18 who attempts to order or to receive delivery of alcohol, or where we expect the supply of alcohol is being undertaken on behalf of a person under 18 years. Where any doubt exists about the age restriction being met then any invitation to buy will be cancelled and no delivery or sale will exist.

Making A Purchase

Making a purchase online could not be easier. Just browse our wines, add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.  If your order totals over £250 the delivery charge will be deducted (UK mainland & Wales only).  Please note that purchases must be for minimum of 6 bottles.

We accept Visa, Visa-Electron, MasterCard, Maestro, Solo, Visa-Debit, Amercan Express. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, and email or over the Internet via our secure payment provider Paypal.

Gift vouchers
Full or part payment of your order can be made by entering the unique voucher code found on your Gift Voucher at the first stage of our online checkout. This will deduct the stated value of your Gift Voucher from the Order Total. No credit is offered should the stated value of your Gift Voucher exceed the Order Total. Gift Voucher Codes are one time use only. 

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason - i.e. a change of vintage. In the case of a change of price or a change of vintage, we will always contact you first to ensure that the new price or new vintage is acceptable.


Delivery and handling is free on orders over £250 to UK Mainland & Wales only, the delivery charge will automatically remove itself when your order goes over £250.

Delivery charges outside of the circumstances outlined above:

UK Mainland & Wales: £15.50
Delivery is next working day when placed before midday.

Scottish Lowland: £16.50 (Postcodes FK, DD, KA (except 27 & 28), ML, EH, G, TD DG, KY)
Delivery is next working day when placed before midday.

Scottish Highland: £23.50 (Postcodes AB, IV, PA, KW, PH, KA 27 & 28, ZE and HS)
Delivery 2 - 5 days

Isle of Wight: £23.00 (Postcodes PO30-41)
Delivery 2 - 5 days

For delivery outside of these areas please contact Sandwich branch 01304 617100 for a quote.

If our courier is unable to complete delivery of your order because you were not in attendance to receive it and have not specified a safe place to leave it in the 'Additional Notes' field on Step 2 of our Order Checkout, they will leave a card with details of how to rearrange delivery. Should a 2nd attempt fail for the same reasons your order will be returned to HWW. Once we have received the returned order we will make contact with you to either:

i) rearrange delivery to the same address. This will incur a redelivery charge equal to the initial delivery charge. e.g. If your initial delivery charge was £23.00 for delivery to the Isle of Wight, you will be charged a further £23.00 to redeliver you order. 

ii) Refund the value of the goods in your order but not the intital delivery charge. Your order will in effect be cancelled and no goods delivered.

Bank Holidays
There will be a delay to the Estimated Delivery Date on all orders placed on the day prior to UK bank holidays, the bank holiday itself and when an order is placed over the weekend prior to a bank holiday. This is of particular relevence to Good Friday & Easter Monday. Orders received at these times will be processed and dispatched on the next working day.

Mandatory Right to Cancel

You can cancel the contract within 14 days of receiving the goods.  On returning the said goods, which have to be in a resaleable condition, no damage to label, no opened bottles, you will be entitled to full refund of the price of the wine, plus the delivery charge incurred.  You, the consumer are liable for return delivery charges to HWW, and these will not be reimbursed.